Reach Out

Contact Us

Questions about your account, our services, or state availability. We respond to every inquiry.

Send a Message

Direct Contact

Phone +1 (813) 280-9999
Email support@coinastra.org
Address 3811 S Cooper St K6525
Arlington, TX 76015

Support Hours

Our customer support team is available to assist US-based account holders with questions about services, account status, and compliance matters.

Monday - Friday 9:00 AM - 6:00 PM CT
Saturday 10:00 AM - 3:00 PM CT
Sunday Closed
The Team

People Behind
Coinastra

Chief Compliance Officer reviewing regulatory documentation at executive desk

Compliance & Operations

Chief Compliance Officer

Oversees all regulatory programs including AML policy, KYC procedures, and state licensing maintenance. Coordinates with FinCEN and state regulators to keep Coinastra current with evolving requirements.

Technology director working at multiple monitor setup in modern office environment

Platform & Security

Director of Technology

Leads wallet infrastructure, trading engine development, and security architecture. Responsible for cold and hot wallet systems, transaction signing protocols, and platform reliability.

Customer success team lead speaking with colleague in collaborative office setting

Customer Experience

Head of Customer Support

Manages the support team serving US-based Coinastra account holders. Develops resolution procedures, complaint handling processes, and user education materials.

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