Legal & Compliance
Full regulatory disclosure for Coinastra operated by DIRE MONEY TRANSMITTER LLC.
Company Information
Regulatory Compliance
DIRE MONEY TRANSMITTER LLC operates within the federal regulatory framework governing money services businesses. Our compliance obligations include:
FinCEN Registration and Bank Secrecy Act
We are registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business pursuant to 31 U.S.C. 5330 and 31 C.F.R. 1022.380. Our BSA compliance program includes written policies and procedures, a designated compliance officer, ongoing employee training, independent testing, and a risk-based approach to customer due diligence.
USA PATRIOT Act Compliance
We maintain a Customer Identification Program (CIP) as required by Section 326 of the USA PATRIOT Act (31 U.S.C. 5318(l)). All account holders undergo identity verification before services are activated. We screen customers against OFAC sanctions lists and maintain records as required under applicable regulations.
State Money Transmission Licensing
DIRE MONEY TRANSMITTER LLC pursues and maintains state money transmission licenses in each jurisdiction where our activities constitute money transmission under state law. Current license status is published on our State Licenses page. Services may not be available in all states. Contact us to confirm availability before opening an account.
AML/KYC Policy
Identity Verification Requirements
All Coinastra account holders must complete identity verification before accessing services. Required information includes full legal name, date of birth, residential address, Social Security Number or ITIN, and a valid government-issued photo identification document. No accounts operate without completed verification. Anonymous transactions are not permitted.
Transaction Monitoring
We monitor all transactions through automated and manual review processes. Monitoring covers transaction size, frequency, geographic patterns, and behavioral indicators. Currency Transaction Reports (CTRs) are filed for cash transactions exceeding $10,000 as required under 31 C.F.R. 1022.310. We apply enhanced due diligence for higher-risk accounts and transactions.
Suspicious Activity Reporting
We file Suspicious Activity Reports (SARs) with FinCEN when transactions involve funds from illegal activity, are designed to evade reporting requirements, lack a lawful purpose, or otherwise trigger SAR filing obligations under 31 C.F.R. 1022.320. We do not notify customers when a SAR is filed, as disclosure is prohibited by law.
Cryptocurrency Risk Disclosure
Cryptocurrency involves substantial risk of loss. The value of digital assets fluctuates significantly and may decline to zero. Past performance is not indicative of future results.
Digital assets held through Coinastra are not FDIC insured. They are not bank guaranteed. They are not covered by SIPC protection. They are not legal tender issued or backed by the United States government.
Technology disruptions, regulatory changes, security incidents, market illiquidity, and other factors may affect your ability to access, trade, or withdraw digital assets. These risks are inherent to cryptocurrency markets and cannot be eliminated by any exchange or custodian.
This platform is for informational and transactional purposes only. Nothing on this website or in any Coinastra communication constitutes investment advice, financial advice, or a recommendation to acquire or dispose of any digital asset.
Consumer Protections
Error Resolution Procedures
If you believe a transaction was processed incorrectly, contact us within 60 days at support@coinastra.org with subject line "Error Resolution Request." Include your account identifier, transaction ID, transaction date, amount, and a description of the issue. We acknowledge claims within 10 business days and complete investigations within 45 days.
Complaint Submission Process
Submit formal complaints to support@coinastra.org with subject line "Formal Complaint." We respond within 30 calendar days. If our resolution is unsatisfactory, you may escalate to your state's money transmission regulator or contact FinCEN at www.fincen.gov. The Consumer Financial Protection Bureau (CFPB) also accepts complaints at consumerfinance.gov/complaint.
Cancellation Rights
Executed cryptocurrency trades generally cannot be reversed due to the irreversible nature of blockchain transactions. Pending transactions not yet executed may be cancelled by contacting support immediately. Account closure requests are processed within 10 business days subject to regulatory hold requirements. Funds subject to legal holds cannot be released until applicable hold periods expire.
Data Protection
Privacy Practices Summary
DIRE MONEY TRANSMITTER LLC collects personal information as required by the Bank Secrecy Act and USA PATRIOT Act for identity verification and transaction monitoring. We collect contact, financial, and technical information to operate the Platform. We do not sell personal information. Full details appear in our Privacy Policy.
California Residents - CCPA Compliance
California residents have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including rights to know, delete, correct, and limit use of personal information. We do not sell or share personal information for cross-context behavioral advertising. Submit California privacy requests to support@coinastra.org. We will respond within 45 days of a verified request.