Terms of Use
These Terms of Use ("Terms") constitute a binding agreement between you and DIRE MONEY TRANSMITTER LLC ("Company"), operating the Coinastra platform at coinastra.co.com. Read these Terms carefully before creating an account or using any Coinastra service. Using the platform means you accept these Terms in full.
Definitions and Platform Description
"Platform" refers to the Coinastra website, applications, APIs, and all related services operated by DIRE MONEY TRANSMITTER LLC.
"Account" refers to a registered user account created through the Platform's account registration process, subject to identity verification.
"Digital Assets" refers to cryptocurrencies, tokens, and other blockchain-based assets available for exchange or storage through the Platform.
"Services" refers collectively to real-time cryptocurrency trading, multi-currency software wallet functionality, portfolio management tools, and crypto-to-fiat conversion offered through the Platform.
Coinastra operates as a licensed money services business. It is not a bank, broker-dealer, investment adviser, or securities exchange. Nothing on this Platform constitutes investment advice, financial advice, or a recommendation to buy, sell, or hold any digital asset.
Eligibility Requirements
To use Coinastra services, you must:
Be at least 18 years of age. Be a resident of the United States in a state where Coinastra services are available (see our State Licenses page). Provide accurate, current, and complete information during account registration. Pass identity verification under our KYC procedures as required by the USA PATRIOT Act. Not be subject to sanctions administered by the Office of Foreign Assets Control (OFAC). Not have a prior account terminated by Coinastra for policy violations.
Coinastra reserves the right to decline account applications or suspend existing accounts where eligibility requirements are not met or cannot be confirmed.
Account Registration and KYC Verification
Creating an account requires completing the identity verification process mandated by the USA PATRIOT Act Customer Identification Program. This process collects your full legal name, date of birth, residential address, and a government-issued identification number. You must also provide a copy of a valid government-issued photo ID.
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@coinastra.org if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized access caused by your failure to protect account credentials.
Each individual may hold only one account. Creating multiple accounts for the same individual is prohibited and may result in account suspension and reporting to relevant authorities where required.
Providing false information during registration violates these Terms and may violate federal law. We report identity fraud as required under the BSA.
Permitted and Prohibited Uses
Permitted Uses: Using the Platform for personal, non-commercial digital asset trading. Holding digital assets in your Coinastra wallet. Converting digital assets to US dollars through provided conversion tools. Using portfolio management features to monitor your holdings.
Prohibited Uses: Using the Platform to transmit funds for illegal purposes including but not limited to tax evasion, fraud, or financing prohibited activities. Attempting to circumvent identity verification or transaction monitoring systems. Using the Platform on behalf of third parties without explicit authorization. Attempting to reverse engineer, copy, or interfere with Platform technology. Violating any applicable federal, state, or local law in connection with Platform use. Engaging in any transaction that you know or suspect involves proceeds of crime.
Coinastra monitors transactions for compliance with the BSA. Transactions that trigger reporting thresholds or exhibit patterns consistent with suspicious activity will be reported to FinCEN as required by law. You acknowledge and consent to this monitoring as a condition of using the Platform.
Fees and Transaction Terms
Current fees are disclosed on the Fees page at fees.html. By placing an order or initiating a transaction, you authorize Coinastra to deduct applicable fees from your account balance. Fees are non-refundable once a transaction executes, except in cases of Platform error.
Transaction execution is subject to market conditions, liquidity, and technical availability. Coinastra does not guarantee that orders will execute at a specific price. Cryptocurrency markets are volatile and prices change continuously.
Blockchain network fees for cryptocurrency withdrawals are determined by network conditions and are separate from Coinastra service fees. You are responsible for these network fees in addition to applicable service fees.
Minimum and maximum transaction limits apply. Current limits are available in your account settings. Limits may change based on regulatory requirements or risk management considerations.
Cryptocurrency Risk Disclosure
Cryptocurrency involves substantial risk of loss. Digital asset values fluctuate significantly and may decline to zero. Past performance of any digital asset is not indicative of future results. You may lose some or all funds held in your Coinastra account.
Digital assets held through Coinastra are not bank deposits and are not insured by the Federal Deposit Insurance Corporation (FDIC). They are not backed by the US government. They are not covered by the Securities Investor Protection Corporation (SIPC).
Technology risks including exchange outages, network disruptions, and security incidents may affect your ability to access, trade, or withdraw digital assets. Regulatory changes at the federal or state level may affect the availability or legality of specific digital asset activities.
You represent that you understand these risks and that your use of Coinastra reflects an informed decision. Coinastra does not provide investment advice and nothing in these Terms or on the Platform should be interpreted as a recommendation to acquire or hold any digital asset.
Error Resolution and Dispute Process
If you believe a transaction was processed in error, contact us within 60 days of the transaction date at support@coinastra.org with subject line "Error Resolution Request." Include your account identifier, the transaction ID, the date, the amount, and a description of the alleged error.
We will acknowledge your claim within 10 business days and complete our investigation within 45 days. If we determine an error occurred, we will correct it promptly. If we determine no error occurred, we will provide a written explanation of our findings.
For complaints beyond error resolution, submit a formal complaint to support@coinastra.org with subject line "Formal Complaint." We will respond within 30 days. If you are unsatisfied with our resolution, you may contact your state's money transmission regulator or FinCEN as applicable.
Account Suspension and Termination
Coinastra may suspend or terminate your account immediately and without prior notice if:
You violate these Terms or any applicable law. We are required to do so by a regulatory authority or court order. Your account activity triggers compliance concerns that require investigation. You fail to provide requested documentation within required timeframes. Your account has been inactive for 24 consecutive months.
Upon termination, we will provide instructions for withdrawing remaining funds unless prohibited by law, court order, or regulatory requirement. Funds subject to holds required by law cannot be released until the applicable hold period expires.
You may close your account at any time by contacting support. Closing an account does not eliminate obligations under these Terms or applicable law, including our right to retain records as required by the BSA.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIRE MONEY TRANSMITTER LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR SERVICES.
Our total liability to you for any claim arising from use of the Platform does not exceed the fees you paid to Coinastra in the three months preceding the event giving rise to the claim.
This limitation does not apply to liability for fraud, willful misconduct, or any liability that cannot be excluded or limited under applicable law.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Texas without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Platform that is not resolved through our complaint process will be submitted to the state or federal courts located in Tarrant County, Texas. You consent to personal jurisdiction in those courts.
Nothing in these Terms limits our ability to seek injunctive relief in any court of competent jurisdiction for violations that may cause irreparable harm.
Modifications to Terms
We may update these Terms at any time. Material changes will be communicated to account holders by email at least 30 days before taking effect, where required by applicable law. Continuing to use the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.
If you do not agree with updated Terms, close your account before the effective date. Contact support@coinastra.org or +1 (813) 280-9999 with questions about any changes.